FAQ's

A few COVID-19 housekeeping notes as we continue to navigate ourselves through this crisis. First and foremost we take this extremely seriously. We want to continue to bring you the quality farm fresh food you have come to expect from us, but we must put in the protocols and procedures that allow us to do so safely and effectively. Below are some of the protocols we are implementing to protect the safety of our team and our customers. You have a role also, please read below to see how you can help.
  • All Deliveries are for Online orders only. We will not send anything on the truck that will be available for purchase. This eliminates touch points of a transaction.
  • Home Delivery:
  • We are getting low on Home delivery coolers, and the warehouse is behind on their production. If you can leave a clean cooler/ice chest outside of your door we will happily put your items in your cooler. This will help us conserve coolers and insure that we will be able to continue making deliveries.
  • We are spraying home delivery coolers as they are picked up, as well as washing and disinfecting them when they get to the farm. Returned coolers is an area of concern for me so we are taking extreme caution. I would also ask that you disinfect the cooler that you will be sending back before you set it out for our driver to pick-up. This can be done with Warm Water and a foaming soap, an alcohol based sanitizer/wipe, or a bleach based sanitizer/wipe
  • Pop-Up Pick-Ups:
  • The drive-thru format for the pick-up locations worked well last week. The table will be setup alongside the delivery truck and you will be able to drive right next to it. We will set your order on the table and you can take it from the table through your window. If you can pop your trunk from inside the car we can also place your items in your trunk, This will insure that we never exceed the rules for number of people gathered in one spot, and maintain a safe 6 foot distance. Please remain in your car and follow the direction of our drivers as they guide you on how to pick-up. It should work similar to a drive-thru window at a restaurant.
  • Get your order in and completed early. For each of the past several weeks we have had to run a few routes early as a way of balancing our workload and making sure we would be able to get all the orders delivered. I'd hate to pull your order up for early delivery and you only had it half complete. If your order is pulled for early delivery we will send an email letting you know, and It will only be 1 day early.
Yes, this will take a little extra patience on everyone's part, but we can work together and get through this.

 

How Does it Work?

  1. Sign up here to create a Carlton Farms account. Enter a delivery address to get your farm fresh goods delivered to your door or office building. We also have several drop-off or mobile market locations around the metro Atlanta area. Though we do ask you to input your credit card information, registration is free and you wont be charged until you have your first order delivered. 
  2. After you have signed up, it’s time to start shopping! We carry a large selection of farm fresh foods for you to choose from; including everything from pasture-raised meats, wild caught fish, raw dairy products, pastured eggs, organic fruits and vegetables, all-natural pantry products, cultured products, raw honey & personal care, all from local sources. Orders can be placed for individual orders, or a recurring weekly order.
  3. Your account will be charged the evening before delivery.

The Pop up Pick up is set up at a specific location on a specific day at a specific time. We do not leave any products at these locations beyond the indicated time. 

The drop-off locations are where we deliver your pre-ordered items and drop them off for you to pick-up during the times indicated, you will have a longer pick-up window than with the Pop up Pick up.



Orders must be placed by 12 noon the evening before your delivery.

  • Wednesday 
    • Dunwoody – 10:30am-12:00pm – The Terraces –115 Perimeter Center Place, Dunwoody, GA 30346
    • Buford – 1:00 – 2:30pm – Covenant Presbyterian Church –1420 Rock Springs Rd, Buford, GA 30519
    • Cumming – 3:30-4:30pm – Chalcedon Presbyterian Church –302 Pilgrim Mill Rd, Cumming, GA 30040
  • Thursday
    • Alpharetta/Roswell – 10:30-11:30am – Fish Family Chiropractic – 455 West Crossville Rd, Roswell, GA 30075
    • Woodstock – 1:00-2:30pm – Breadbeckers – 305 Bell Park Drive, Woodstock, GA 30188
    • Marietta – 3:30-4:30pm – Mt. Paran North Church of God – 1700 Allgood Rd, Marietta, GA 30062
  • Friday 
    • Powder Springs- 10:00-11:00am - Seven Springs Church - 4665 Macland Road, Powder Springs, GA 30127
    • East Atlanta Village - 12:00 - 1:00 - Village Church (located behind Village Fitness, the old ACE Hardware Building) 1231 Glenwood Ave SE, Atlanta, GA 30316
  • Saturday
    • Rome - 8:30-10:30am -Bridgepoint Plaza, Broad St., Rome, GA 30161 (May- September)
    • Kennesaw (Modified Hours)
      • Dr. Jockers - Exodus Health Center - 2750 Jiles Rd. NW, Kennesaw, GA 30144
      • Pick-Up Times: Wednesday 9-11 am, Friday and Saturday 9-10 am
      • must be ordered by Tuesday at 12 noon
    • Tucker
      • Mother Natures Market - 3853 Lawrenceville Hwy, Tucker, GA 30084
      • Pick-Up Times: Friday 2:00- 6:00pm, Saturday 10:00am-6:00pm.
      • must be ordered by Thursday at 12 noon

    Orders must be placed by 9 am the day before your delivery.

     

    Tell Me More About the Meat You Sell:

    Our beef cattle roam our pastures 365 days per year. The diet consists of grass... no grains at all. We grow our own hay with no pesticides or herbicides for supplemental winter feed.

    Our cows receive antibiotics only when they are sick and in need of an antibiotic. In that case, their milk is taken off the line and NOT used until they are deemed healthy and antibiotic free. We never give our cows antibiotics as a preventative method nor do they ever receive growth hormones of any kind!

    Our animals are raised completely on grass with no "grain finishing.”

    Our lambs range on pasture with their mothers, grazing on fragrant wild grasses and continuing to drink their mother’s milk (for the first few months), as nature intended.

    Our pigs are on pasture all day, everyday. We make every effort to ensure that they have access to greens and veggies at all times.

    Broiler (meat) Chickens:

    Our pasture raised slow growing meat chickens have the pleasure of roaming on acres of pasture, free to enjoy the sunlight, fresh air as well as a smorgasbord of worms, insects, bugs & grass. They also have available to them non-GMO feed, which we grow for them here at the farm. If they want shelter, they can get out of the elements in their custom designed chicken barn. There they can nest, rest and drink fresh water. The chickens are moved every few days to ensure the freshest environment possible. Our pastures never receive pesticides or herbicides of any kind, ensuring the best growing conditions for meat chickens bearing the Carlton Farm name.

    Stewing Hens:

    We like to keep our egg laying hens for two years so that they can live a full life. They are allowed to molt naturally and we never withhold feed or use lighting to force molting.  However, eventually their egg producing days are behind them.  When that time comes, we process those birds and make them available for stewing hens.  The meat is not suitable for roasting, but these birds make excellent chicken soup/stock. Their age adds richness to the flavor of the stock.


    Turkeys:
    Our turkeys are on pasture all day, everyday. They roam across acres, roosting in trees and looking for tasty treats. They have access to greens and bugs at all times, just as they would in the wild. 

     

    Tell Me More About the Dairy & Eggs You Sell:

    Our Jersey dairy cows roam the pastures of Carlton Farms 365 days per year. In addition to the grass that they harvest from the pasture, our cows also eat grass that we have harvested from our farm in the form of hay that has not been sprayed with pesticides or herbicides. To get the girls into the milking stall, we entice them in with a scoop of feed (about 5 pounds per day).

    Our Jersey cows have A2 genetics.

    No, it is raw milk. Nothing is ever added to the milk and nothing is taken away from the milk.

    It is illegal to sell raw milk in the state of Georgia with the exception of pet milk.

    The state of Georgia doesn’t require raw pet milk to be dated. With that said, we milk our cows twice per day, bottle it and by early the next morning that milk will be out for delivery for you to enjoy.

    The ideal for raw pet milk storage is to store milk between 35 and 37 degrees F.

    This means that your milk cannot get above 37 degrees F, even in your car on your short drive home from the pick-up or drop-off location in 95-degree summer heat. It is vital to use coolers and ice packs, (all the time) especially in the summer months. Also, don’t run any additional errands with milk in your car.

    After you get your milk home:

    •   Check temp of fridge; should be 37 degrees or below, optimal temperature is 36.
    •   Store milk in the coldest part of the fridge.
    •   Never store your milk on the door.
    •   May need to place ice packs next to milk in fridge if having spoiling problems, especially for the milk that will be stored the longest.
    •   Promptly return milk to refrigerator after using.
    Milk should still taste good after 7-10 days, but most of my customers can get two weeks if they keep the milk really cold.

    Yes, it can be frozen.

    Most people freeze in the jug that the milk comes in as this is easier.  If you do that, take out about a cup of milk before freezing.

    Thawing:  

    The best way to thaw the milk is to place it on the countertop and wrap a towel around it.  You will want to shake it frequently to minimize the small pieces of butterfat.  Those small pieces of butterfat are an unavoidable part of frozen/thawed milk.  You can minimize them but you will never eliminate them.

    Frozen milk is good in the freezer for a couple of months, and once thawed the shelf life will be about the same as normal (10 days give or take).

     

    Our cows receive antibiotics only when they are sick and in need of an antibiotic. In that case, their milk is taken off the line and NOT used until they are deemed healthy and antibiotic free. We never give our cows antibiotics as a preventative method nor do they ever receive growth hormones of any kind!

     

    Tell Me More About The Vegetables You Sell:

    Produce is picked from the field the day before we deliver the produce to you. We order only what we need for each week.

    All of the vegetable farms are within 100 miles of our delivery area. We depend on our network of farmers to supply us with seasonal, yet diverse produce.
    All of our produce is organically grown. We strive to choose only organically grown or certified organic produce from as close to home as possible. However, sometimes we are unable to find a local AND organic option, and in that event we may choose to offer a pesticide-free local product from a farmer that uses integrated pest management on their crops.

    If you and your household really love fresh, delicious veggies, then this box will feed 1 to 2 people for a week. If your Veggie Box is acting primarily as a supplement to a grocery trip each week, then the box may feed up to four or five people.

    No. The box is pre-packed, but the contents will change each week as the season changes. Your box may contain items with which you are unfamiliar. We hope that this helps introduce you to new vegetables and that you enjoy the challenge of finishing them each week.

    The contents will change each week as the season progresses.

    These are some of the vegetables that you will enjoy throughout the seasons.  

    • Spring: apples, arugula, beets, bok choy, broccoli, cabbage, cauliflower, collards, kale, kohlrabi, lettuce, green onions, radishes, snow peas, spinach, strawberries, swiss chard, turnips, escarole, basil, parsley, tomatoes, salad mix, cilantro
    • Summer: apples, beans, cantaloupe, cucumbers, garlic, onions, peaches, potatoes, squash, bell peppers, sweet peppers, hot peppers, sweet corn, tomatoes, watermelon, edamame soybeans, black berries, black eye peas, field peas, crowder peas, basil, cilantro
    • Fall: apples, arugula, beans, beets, bok choy, broccoli, cabbage, cauliflower, collards, garlic, kale, kohlrabi, lettuce, potatoes, radishes, spinach, squash, bell peppers, swiss chard, tomatoes, turnips, salad mix, winter squash, black beans, cilantro, basil

     

    Delivery

    Our insulated coolers are packed with ice to ensure your products are safe weather you are home or not for delivery. Please remember to always leave your empty coolers & ice packs out for us to pick up on your following delivery as we reuse them. 

    We add new home delivery areas periodically, please email us if you would like a delivery near you. We will notify you when we are in your area!

    Yes! Give us a call or put in the notes any information needed like a gate code, and we'll make sure your items are delivered safely every week.

    Order Amount Delivery Fee
    Up to $50 $14.99
    over $50 $9.99
    over $100 $7.99
    Over $150 $5.99

    No. Our driver will place your order by your front door, orders will be packed in a cooler with ice for your convenience.

     

    Payments

    When you setup your account, you entered your credit card information. You will be charged the evening before delivery. We only accept credit or debit card for payment.

    Your privacy and payment security is incredibly important to us. For this reason, we have invested in a secure credit card processing system through Authorize. As a PCI compliant service provider, Authorize ensures our customer’s credit card information is safe, secure and properly handled during the billing process.

     

    Orders

    Yes. This option is very convenient for ordering the same items each week. Changes can be made until noon the day before your next delivery (or on Tuesday at twelve noon for drop-off locations).  Order changes can be made online by logging into your account.

    Yes. Deliveries may be suspended while you are on vacation. Click on the skip delivery tab to enter your vacation dates.  Twelve noon the day before the delivery is the deadline for changes (or on Tuesday at twelve noon for drop-off locations).

     

    Contact Info

    Your satisfaction is our top priority. Please call us at (770) 655-1503 or email us at carltonfarm@gmail.com.

     

    Farm Info

    Yes! The farm is open Monday-Saturday from 10-6.

    The farm store is open Monday-Saturday from 10-6.

    Yes! We host birthday parties at the farm.

    Please call Brad at 770-546-5179 for more information.

    At Carlton Farms we design and cut our own maze. Our corn maze is a 5 acre field with approximately 2 miles of trails. We cut our design in the maze with lots of dead ends and wrong turns for you to navigate. It usually takes maze goers 30 minutes to an hour to navigate the maze. It is perfect for all ages!

    Visit our corn maze page for more information.

    Yes, it is! The corn maze as well as baby animal barn and hayride are all accessible.

    We offer Spring tours beginning in late March going through May & Fall tours beginning in late September going through Early November.

    Visit our school tour page for more information.

    To schedule your trip to the farm, call Brad Carlton at (770)546-5179.

     

    Privacy Policy

    PRIVACY POLICY

    Carlton Farms is committed to protecting the privacy and security of information you share with us.

     This privacy policy has been compiled to better serve those who are concerned with how their personally identifiable information is being used online. Personally identifiable information, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

    Information we collect

    We will not collect any personal information about you except when specifically, and knowingly provided by you.

     

    When you create an account, we will collect your first and last name, email address, street address, city, state, zip code and phone number. We do this so we can find the closest pickup location, check if we offer home delivery in your zip code area, know where to ship your order and if we need to contact you by email or phone regarding your order or account. We will not use your phone number for marketing purposes, only to contact you about your order or account.

     

    We consider your completion of creating an account as consent that we can send you marketing emails regarding our products and services.

     

    We also collect information about gift recipients so that we can fulfill the gift purchase.

    During checkout we will also require you to provide a credit card. We do not collect your card number or card security code. We only collect and store the last four digits of your card number, the card brand, the cardholder name, expiration date, and billing address. We do this so we can provide you with details on what cards you have provided and are using to pay for a particular order. See the section below titled “How we process credit cards” to learn more about how your card data is processed.

    When signing up for our newsletter will collect your email. We do this so we can send you our weekly newsletter. 

     

    How we use information

     

    We use the information that we collect to fulfill any orders placed through our website including processing your payment information, providing you with invoices and/or order confirmations.

     

    How we process credit cards

     

    When you initially provide or update your payment information, we transmit it via an encrypted connection to our payment processor Authorize (Authorize.net). Your credit card data never touches our servers and your full card number and security code are never saved on our servers. When we charge your credit card, we send a request to Authorize including the amount to charge, Authorize will then issue the charge on our behalf.

     

    How we use cookies

     

    Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.

    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

    If you disable cookies, some features will be disabled and some of our services will not function properly.

     

    How we work with third-parties

     

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. 

     

    Do-not-track signal

     

    We honor Do Not Track signals and Do Not Track when a Do Not Track (DNT) browser mechanism is in place. Should you not wish to be tracked, please select the Do Not Track option from your internet browser.

     

    Rights to control your personal information

    If you have registered for an account, you can access, review and manage many changes yourself via the customer My Account/ Account Info page.

    You can unsubscribe from our newsletter by sending your request to carltonfarm@gmail.com.

     

    Data retention

     

    We will store your data indefinitely until you request us to delete your data. To contact us please send an email to carltonfarm@gmail.com.

     

    COPPA (Children Online Privacy Protection Act)

     

    When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

    We do not specifically market to children under the age of 13 years old. If we become aware that we have collected personally identifiable information from someone under the age of thirteen, we will remove that child’s personal information from our database.

     

    Fair Information Practices

     

    In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur we will notify you via email within 7 business days.

    We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

    CAN-SPAM Act

    The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

    We collect your email address in order to:

    • Send information, respond to inquiries, and/or other requests or questions
    • Process orders and/or send information and updates pertaining to orders.
    • Send you additional information related to your product and/or service
    • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

    To be in accordance with CAN-SPAM, we agree to the following:

    • Not use false or misleading subjects or email addresses.
    • Identify the message as an advertisement in some reasonable way.
    • Include the physical address of our business or site headquarters.
    • Monitor third-party email marketing services for compliance, if one is used.
    • Honor opt-out/unsubscribe requests quickly.
    • Allow users to unsubscribe by using the link at the bottom of each email.

    If at any time you would like to unsubscribe from receiving future emails, you can email us at carltonfarm@gmail.com and we will promptly remove you from all correspondence.

    Communication via SMS text

    In addition to email, we send SMS text messages to cellular phone numbers to alert customers of deliveries and other communications. Recipients of SMS text messages can opt out at any time by texting “STOP” to Carlton Farms generated SMS text message.

    Contacting Us

    If there are any questions regarding this privacy policy, you may contact us using the information below:

    carltonfarm@gmail.com or by calling us at 770-655-1503.

     

    Carlton Farms

    1276 Cartersville Hwy

    Rockmart, GA 30153

    770-655-1503

     

     

     

     

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